We try to handle every delivery with outmost respect and professionalism, but there is always a possibility of mishandling, and for that in advanced we are very sorry. In that case, if there is a problem with the delivery we invite you to report and damage or mishandling of your cargo. Use any of the tools listed on this page for that goal. Report the damage here on our online form or download our refund form on the Documents page. Please first consult the Terms and Conditions page before filling in your refund application.