Dear customers, although we try to treat each of your shipments with care and responsibility, there is still a possibility that we will make a mistake and we apologize in advance. If there is an error or your shipment is damaged, if you are not satisfied with our service we warmly ask you to report your dissatisfaction. Use all the tools at your disposal. Report the damage to your shipment. You can do this on this page in two ways. Before completing our complaint form, first check our General Terms and Conditions to see if your request meets them.